Terms of service

1. About these terms

These terms are between JUSTE AI Ltd ("JUSTE", "we", "us"), a company registered in England and Wales under company number 15983150 with its registered office at 71–75 Shelton Street, London WC2H 9JQ, and the organisation subscribing to the platform ("you", "the Customer").

They apply from the moment you create an account, start a free trial or otherwise access the platform. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it. If you do not accept these terms, do not use the platform.

Where you and we have signed a separate order form or enterprise agreement, that document takes precedence over these terms to the extent of any conflict.

2. Definitions

3. Accounts and authorised users

The Platform is for organisational use by regulated businesses. It is not available to individuals under 18, and it is not intended for consumer use.

Subscriptions include unlimited Authorised Users. That is a deliberate choice: everyone who meets a client should be inside the system rather than sharing a login. In exchange, you are responsible for who you admit, for the accuracy of the roles and permissions you assign them, and for removing access when a person leaves. Credentials must not be shared between individuals.

You are responsible for all activity under your account, including the acts and omissions of your Authorised Users, as if they were your own.

4. Subscription, reports and payment

Subscriptions are annual and are priced by Inspection Report volume rather than by user. Plans, prices and included volumes are as published at juste.ai/pricing or as set out in your order form.

• Free trial. New Customers may trial the Platform, including a limited number of Inspection Reports usable on live clients.
• Money-back guarantee. Our published 90-day, five-report guarantee applies as described on the pricing page.
• Rollover. Unused Inspection Reports roll over for up to 24 months from the end of the subscription year in which they were purchased.
• Renewal. Subscriptions renew for a further year unless either party gives notice before the renewal date.
• Tax. All prices exclude VAT and any other applicable taxes.
• Late payment. We may suspend access where fees remain unpaid after written notice and a reasonable opportunity to remedy.

5. What the platform is, and is not

JUSTE supports your performance of your AML/CTF obligations. It does not assume them. Under the EU Artificial Intelligence Act, we are the provider of the AI system and you are its deployer: you operate it under your own authority, configured to your own Risk Policy.

The Platform is expressly not:

• A decision-maker of last resort. High-risk classifications trigger a system block that requires authentication by your MLRO or nominated senior authority before a file can proceed. Refusals and inadequate enhanced due diligence answers escalate for a documented human decision.
• A filer of suspicious activity reports. The Platform does not make reporting or tipping-off judgements. Those remain your acts, informed by the Output.
• A general-purpose chatbot. Agents operate only within codified workflows. Free-form use of the underlying models is not part of the Services.
• A substitute for your Risk Policy or for senior management responsibility. Your policy governs the Platform; the Platform does not set your risk appetite.
• A source of legal, accounting or tax advice. Output is evidence and structured recommendation for your own decision.

6. How the AI operates

JUSTE is an agentic system: specialised AI agents execute screening, classification and due-diligence workflows under rules codified from your Risk Policy, with defined human decision points. The operating principle is that AI recommends, policy governs, humans sign off.

6.1 Policy prevails over the model

The AI produces a recommended risk level for each risk type. Where your Risk Policy requires a different outcome, the policy prevails automatically and the override is recorded with the rule reference, the policy version in force and the reason. A classification set by policy rule cannot be altered without a recorded review.

6.2 Human approval

No client is accepted, refused or classified in a way that has consequence for the client relationship without a human being presented with the recommendation, its reasoning and its provenance, and acting on it. The Platform is configured so that no decision producing legal or similarly significant effects is taken solely by automated means.

6.3 Layered checking

Every material Output passes through a producing agent, a quality-assurance agent and a supervising agent before it reaches human authority.

6.4 Provenance and versioning

Every material Output carries provenance metadata: the model used, the agent, the prompt version and the Risk Policy version in effect. Agents, prompts and models are versioned, so a historical decision can be re-examined against the exact system state that produced it. Material changes are notified to you.

6.5 Third-party models

The Platform orchestrates general-purpose AI models supplied by third parties. Obligations attaching to those models as general-purpose AI rest with their providers. Our provenance records identify the model behind every material Output, so the chain of responsibility remains reconstructable.

6.6 Where processing happens

Processing takes place predominantly in the United Kingdom and the European Economic Area. Certain sub-processors, including some AI model providers, process data in the United States under appropriate safeguards. Our current sub-processor list and the safeguards relied on are published at juste.ai/security-and-trust, and material changes are notified in advance.

7. Known limitations

You should understand these limitations before relying on Output. They are inherent to the task, not defects.

• Source dependence. Screening quality depends on the coverage and currency of the underlying data sources at the moment of screening. A nil result evidences what those sources contained at that moment; it is not a guarantee about the subject.
• Probabilistic components. Adverse media analysis and risk recommendations involve probabilistic models. They are recommendations into a governed process, not determinations.
• Identity resolution. Name matching across jurisdictions, scripts and transliterations can produce false positives and false negatives. Medium and high-risk workflows are designed to surface and resolve these rather than assume them away.
• Policy quality in, governance quality out. The Platform enforces your Risk Policy as codified. If that policy is outdated or unapproved, the Platform will faithfully enforce an outdated policy. Keeping it current is your responsibility.
• No legal determinations. Output does not constitute legal advice, nor a determination that a business relationship is lawful.

8. Your obligations as deployer

Because you operate the Platform under your own authority, certain responsibilities are yours and cannot be discharged by us:

• Use the Platform in accordance with its instructions for use, including our AI System Transparency and Audit Support documentation and in-platform guidance. Document any deviation, such as conducting enhanced due diligence outside the Platform.
• Assign human oversight to named individuals with the competence, training and authority to exercise it, and ensure staff operating the Platform have adequate AI literacy.
• Ensure the input data you submit is accurate, relevant and lawfully obtained, and that you have the right to submit it.
• Keep your Risk Policy current, approved and codified, and reissue it when your business or obligations change.
• Monitor operation, review Inspection Reports, and report suspected malfunctions or implausible Output to compliance@juste.ai without undue delay.
• Retain the records the Platform generates for the period your applicable AML law requires.
• Discharge your own regulatory obligations, including suspicious activity reporting, and provide any client-facing transparency wording your own privacy notices and engagement letters require.

9. Acceptable use

You must not, and must not permit any Authorised User to:

• use the Platform other than for your own AML/CTF compliance purposes, or screen individuals for purposes unrelated to those obligations;
• submit data you have no lawful basis or right to submit;
• attempt to extract, reverse engineer, replicate or benchmark the underlying models, agents, prompts or policy engine, or use Output to build a competing product;
• circumvent or attempt to circumvent the policy guardrails, escalation blocks or audit logging;
• resell, sublicense or provide the Platform as a service to third parties, except where you are a consultant or outsourced MLRO operating it on behalf of an identified client under a written arrangement with us;
• use the Platform unlawfully, or in a way that impairs it for other customers.

10. Intellectual property

We own the Platform, including its software, agents, prompts, policy engine, models we develop, documentation and branding. Nothing in these terms transfers that ownership. You receive a non-exclusive, non-transferable right to use the Platform during your subscription.

You own your Client Data. As between you and us, Client Data is yours.

Output is yours to use. Inspection Reports, risk assessments and policies generated for you may be used, retained, copied and disclosed by you for your compliance, supervisory, audit and business purposes without further permission from us, including after your subscription ends. Where JUSTE POLICY generates a risk assessment or AML policy, that document becomes your document once you adopt it — and adopting it is your decision, not ours.

If you give us feedback or suggestions, we may use them without obligation to you.

11. Data protection

For Client Data processed for your AML purposes, you are the controller and we act as processor on your documented instructions. For data about your Authorised Users, our website visitors and our business contacts, we act as controller. Both roles are described in our Privacy Policy.

Our data processing terms, including sub-processor arrangements, security measures, assistance with data subject requests and breach notification, are set out in the Data Processing Agreement, which forms part of these terms.

12. Confidentiality

Each party may receive information the other treats as confidential. Each will use such information only to perform these terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by equivalent obligations, or where disclosure is required by law or a competent authority.

These obligations do not apply to information that is public through no breach, was already lawfully known, or is independently developed.

13. Availability, support and changes

We aim to keep the Platform available continuously, and we provide support during business hours. We may carry out maintenance, and will give reasonable notice of planned work likely to affect availability.

We may change, improve or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable advance notice. Material changes to agents, models, prompts or the policy engine are versioned and notified, and historical decisions remain interpretable against the system state that produced them. Further detailed information is provided in our Service Level Agreement.

14. Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care, and that the Platform will operate materially as described in our documentation.

Beyond that, and to the maximum extent permitted by law, the Platform is provided without further warranty. In particular we do not warrant that:

• screening will identify every sanction, politically exposed person, adverse media item or risk indicator relating to a subject;
• Output will be free of false positives or false negatives;
• use of the Platform will render you compliant with your AML/CTF obligations, or that a supervisor, auditor or court will reach any particular conclusion about your compliance;
• the Platform will be uninterrupted or error-free, or that it will meet requirements you have not communicated to us.

Compliance with your regulatory obligations remains your responsibility. The Platform is a tool for discharging them, and evidence of how you did so.

15. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings;
• we are not liable for regulatory fines, penalties or sanctions imposed on you, except to the extent they result directly from our breach of these terms;
• our total aggregate liability arising in connection with these terms is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim.

16. Term, suspension and termination

These terms apply for as long as you hold a subscription or account. Either party may terminate for material breach that is not remedied within 30 days of written notice, or immediately on the other's insolvency.

We may suspend access where required by law, where use threatens the security or integrity of the Platform, or where fees remain unpaid after notice.

On termination you keep your evidence. For 90 days after termination you may export your Client Data and Output in a usable format. We will then delete or anonymise Client Data in accordance with the Data Processing Agreement, except where we are required to retain it by law.

17. Changes to these terms

We may update these terms. Where a change materially affects your rights or obligations, we will give reasonable advance notice, and the updated version will show a new version number and date. Continued use after the effective date constitutes acceptance. Superseded versions are available on request.

18. Notices

Notices to us should be sent to contact@juste.ai or by post to JUSTE AI Ltd, 71–75 Shelton Street, London WC2H 9JQ, United Kingdom. Notices to you will be sent to the administrative contact on your account. Email notices are treated as received on the day of sending if sent on a business day, and otherwise on the next business day.

19. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

If any provision is found unlawful or unenforceable, it is severed and the remaining provisions continue in force. A failure to exercise a right is not a waiver of it.